Unified Communications for Secure, Reliable, and Connected Operations
We design and manage enterprise-grade Unified Communications platforms with a focus on business VoIP, cloud phone systems, and secure voice communications — keeping your teams and customers connected everywhere.
VOICE-FIRST UNIFIED COMMUNICATIONS FOR MODERN BUSINESS
Modern organizations depend on reliable voice communications to serve customers, support operations, and connect distributed teams. DefendIT’s Unified Communications solutions are built around secure, cloud-based VoIP and business phone systems, with integrated messaging and video to support collaboration when needed — all delivered on a reliable, scalable platform.
Who This Service Is For
Organizations that rely on inbound and outbound business calls
Teams replacing legacy PBX or analog phone systems
Businesses with call centers, support desks, or multi-location offices
Remote and hybrid teams needing reliable voice communication
Challenges We Address
Poor call quality, dropped calls, and unreliable connections
Expensive and inflexible legacy phone systems
Limited call routing, call queues, and auto-attendant functionality
Difficulty supporting remote and multi-site voice communications
Lack of insight into call performance and usage
Our Approach
Voice & Telephony Assessment — Understand call volume, locations, workflows, and requirements
Unified Communications Design — Design a VoIP-centric UC platform tailored to your business
Deployment & Number Migration — Deploy phones, port numbers, and configure call flows
Security, QoS & Reliability — Configure encryption, traffic prioritization, and failover
Ongoing Monitoring & Support — Proactive quality monitoring and expert support
What’s Included
Cloud-based VoIP and hosted PBX
Business desk phones and softphone apps
Call routing, auto-attendants, call queues, and hunt groups
Voicemail, voicemail-to-email, and call recording
Call analytics, reporting, and performance monitoring
Secure voice encryption and access controls
High-availability and failover configurations
Why Choose DefendIT
Proven experience deploying voice-first UC platforms
Security-first and compliance-aware telephony design
Vendor-agnostic platform selection
Proactive monitoring and call quality management
Dedicated support and lifecycle management
Outcomes
Improved call quality and reliability
Reduced telephony and phone system costs
Increased customer responsiveness and satisfaction
Better support for remote and distributed teams
Simplified phone system management